Privacy Policy

1.Introduction

At The Little Furnette (“we”, “us”, “our”), your privacy matters to us. This Privacy Policy explains what information we collect when you visit our website, place an order, or engage our Spaces by Furnette service, and how we use and protect it. By using our website or services, you agree to the practices described here.

2.Information We Collect

We collect information you provide directly and information gathered automatically as you use our site:

• Contact & order details such as your name, phone number, email address, billing and delivery address, and the details of your order or project enquiry.
• Institution details shared through our bulk and school enquiry forms, such as organisation name, location, and project requirements.
• Payment information processed securely by our payment providers. We do not store your full card details on our servers.
• Technical & usage data such as your IP address, browser type, device information, and pages viewed, collected through cookies and similar technologies.

3.How We Use Your Information

• To process, fulfil, and deliver your orders and custom projects.
• To respond to enquiries, quotes, and design or installation requests.
• To keep you updated about your order status and, where relevant, our products and offers.
• To improve our website, products, and customer experience.
• To meet legal, tax, and accounting obligations.

4.Sharing Your Information

We do not sell your personal information. We share it only as needed to run our business — for example with trusted logistics and delivery partners, payment processors, and service providers who help us operate our website — and only to the extent required to provide our services. We may also disclose information where required by law.

5.Payments

Payments are handled by secure third-party payment gateways. Your payment details are encrypted and processed by these providers in line with their own security standards and privacy policies. We receive only the confirmation and information needed to complete your order.

6.Cookies

Our website uses cookies and similar technologies to keep your cart working, remember your preferences, and understand how our site is used. You can control or disable cookies through your browser settings, though some features of the site may not work as intended if you do.

7.Data Retention

We keep your information only for as long as necessary to fulfil the purposes described in this policy, including order records and any legal, tax, or accounting requirements.

8.Security

We take reasonable technical and organisational measures to protect your information against loss, misuse, and unauthorised access. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

9.Your Rights

You may request access to, correction of, or deletion of the personal information we hold about you, and you may ask us to stop sending you marketing messages at any time. To make a request, please contact us using the details below.

10.Children’s Privacy

While our products are made for children, our website and services are intended for use by adults. We do not knowingly collect personal information directly from children.

11.Third-Party Links

Our website may contain links to other websites. We are not responsible for the privacy practices or content of those sites, and we encourage you to read their privacy policies.

12.Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page, and continued use of our website or services constitutes acceptance of the updated policy.